Water Pump

Can a spraying water pump damage the serpentine belt?

If so, shouldn’t the warranty that covers the water pump also pay for the new belt? The mechanic says the belt needs to be replaced because the antifreeze sprayed over it. But the warranty com[pany says they will only pay for the new water pump and labor to install it.

I own 2 Pennzoil 10 Minute Oil Change Centers & have been in business since 1984. If we performed a service & that service wasn't done correctly or caused damage due to faulty parts, any damage would be covered 1 way or the other. You need not let this go, BE NICE. More will get accomplished with a customer that is being understanding rather than someone that comes in screaming. Somewhere along the line of your situation someone needs to cover your damages that are a DIRECT result of the part/work performed. If these people are worth a salt, they will cover your issue. Now, keep in mind if your belt had 50k on it (don't expect a new cow for a cow that's almost dead....make sense?), you need to bend a little, maybe a split of costs. Remember, I'm not saying that the coolant caused any problems, but IF this situation DID cause problems due to faulty work/parts then something needs to be done. You shouldn't expect something for free & they will smell you out if you are looking to get them for something they aren't responsible for!
Good Luck!

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